Gethuman Consulting Services are provided to measure the performance of an organization’s telephone self-service against the gethuman standards. The intent of these services is to determine how closely the organization’s telephone self-service meets the gethuman standard and determine what needs to be done to bring them into compliance and to provide an experience that is efficient and that the caller likes.
The gethuman compliant customer service system review
Purpose: to determine how an organization’s customer service system basically stacks up to the gethuman standard http://www.gethuman2.com/standard/v1.0.html
Timetable: approximately five business days
Deliverable: a 3-4 page report detailing the findings and suggesting specific courses of action to take towards greater gethuman compliance. This will include a scoring of the self-service system against each of the ten gethuman standards
The gethuman standard compliant certification testing
Purpose: expert review of the company’s entire customer service system and exhaustive review of their IVR.to certify that an organization’s customer service system meets the gethuman standard.
Timetable: approximately fifteen business days
Deliverable: a 10-30 page report containing specific tactical suggestions for all documented gethuman standard violations and human factors best practices found in the system. The report will also contain a strategic discussion of any strategic considerations regarding system design and function and gethuman compliance. If certification is achieved, the organizations name and date of certification will be posted on the gethuman web site.
Call Sample Study Services
Purpose: to empirically determine how an organization’s customer service system is actually being used by its callers.
Timetable: approximately 2-3 weeks, depending on the size of the system
Deliverable: an 8-20 page report documenting usage patterns, identifying gethuman and human factor violations and suggesting solutions
Usability Testing Services
Purpose: to uncover and eliminate usability problems in an organization’s customer service system
Timetable: approximately 3-4 weeks, depending on the size of the system
Deliverable: an 8-20 page report documenting usage patterns, identifying gethuman and human factor violations and suggesting solutions.
Contact: Walter Rolandi, Ph.D., The Voice User Interface Company, LLC +1. 803.252.9995, firstname.lastname@example.org www.wrolandi.com
Contact: Walt Tetschner, 978-266-1966, Tetschner@aol.com